#PINGPLOTTER SAFE DOWNLOAD#

Checking AutoDiscovery settings - Nothing obvious or critical identified from what I can see.

Running SARA/Outlook diagnostic tool – Nothing obvious or critical identified from what I can see.

Disabling “Optional connected experiences”.

Disabling graphics hardware acceleration.

Running continuous ping in PingPlotter to determine any connectivity issues (none identified).

Applying all windows updates and Office 365 updates.

Enabling cached mode for the secondary mailbox and setting retention to 3 months.

Disabling Anti-virus (Webroot SecureAnywhere).

Disabled web plugins when outside of Safe mode.

Running Outlook in Safe mode to eliminate plugins.

I have tried the following none of which has made a difference to performance with users :

#PINGPLOTTER SAFE DOWNLOAD#

The mailbox is in online only mode because caching not only requires a huge OST and takes a long time to download on new installs but also results in delays between users when items are moved, flagged or categorised. This specific team uses the secondary mailbox to triage and manage many incoming emails with attachments and they need to coordinate with each other and move mail items into sub folders based on region or job type. Second user/mailbox is assigned E3 licence. In Place backup is enabled for the second mailbox. Users are configured with personal user mailbox and secondary user mailbox (50Gb in size) which is not cached.

We have multiple Outlook 365 users experiencing freezes/white screen from 10 seconds to 5 minutes or more when using a large shared user mailbox.

Pingplotter safe